Cadimi, Ikram, Lalla Nezha Lakmiti, Kaoutar Rguibi, Hicham Slalmi, et Cheklekbire Malainine. 2021. « Consumer Complaint Behavior: Beyond Hirschman’s Exit-Voice-Loyalty Framework ». International Journal of Accounting Finance Auditing Management and Economics 2 (5):138-49. https://revue.ijafame.com/index.php/home/article/view/224.