WAHBI, A., KHADDOUJ, K. et LAHLIMI, N. (2023) « Study of the relationship between chatbot technology and customer experience and satisfaction », International Journal of Accounting Finance Auditing Management and Economics, 4(6-1), p. 758–771. Disponible sur: https://revue.ijafame.com/index.php/home/article/view/1145 (Consulté le: 27 octobre 2026).