AARAB, I. et DEBBAGH, I. (2026) « Massification and quality of service in open access faculties in Morocco: An application of the SERVQUAL model to the FSJES of Fez », International Journal of Accounting Finance Auditing Management and Economics, 7(8), p. 62–81. Disponible sur: https://revue.ijafame.com/index.php/home/article/view/2456 (Consulté le: 27 octobre 2026).