Knowledge Management in the Public Sector: International Models of Excellence

Abstract

This paper examines the transformation of knowledge management (KM) in the public sector through a comparative analysis of practices and strategies adopted across various countries. Drawing on case studies from the United States, Canada, South Korea, the United Kingdom, and Australia, the article highlights how digitization, technological innovation, and collaboration have enhanced administrative efficiency and the quality of public services. Each case study provides unique insights into how public administrations can leverage KM to address modern challenges by promoting knowledge sharing, transparency, and citizen engagement. Benchmarking reveals diverse approaches and promising outcomes, demonstrating that strategic knowledge management is a key driver for modernizing the public sector globally.

Keywords: Knowledge Management (KM) - Public Sector - Digitization - Technological Innovation
Administrative Efficiency - Knowledge Sharing - Citizen Engagement - Transparency - Strategic Knowledge Management.

Classification JEL: O32

Paper type: Theoretical Research