The influence of ICT on well-being and stress at work in public higher education in Morocco: A theoretical approach

Abstract

The profusion of new information and communication technologies has profoundly altered people's relationship with work. Some perceive these technologies as work facilitators that make work less arduous and more fulfilling, while others perceive them as additional work that causes stress and burnout. The aim of this article is to study theoretically the perceived influence of professional digital technologies on the well-being and stress of individuals at work in the context of public higher education institutions in Morocco. This organizational environment, characterized by the introduction of new reforms whose main lever is digital transformation, will be the subject of our study. It should be pointed out that we have opted for a narrative literature review to analyse our study. Thus, the research question will be as follows: What are the consequences in terms of well-being and stress at work following the massive use of these professional technologies?

This article highlights the importance of individual resources such as hierarchical support, the quality of interpersonal relations, and skills development when introducing these technologies, in order to reduce the inhibiting effect on well-being at work of demands such as information overload, the sense of urgency, the conflict between private and professional life, and technological uncertainty, which accentuate the feeling of ill-being of individuals in their professional environment.

Keywords : Information and communication technologies -Well-being at work-technostress-administrative staff.

Classification JEL : O15-M15

Paper type : Theoretical Research