Digitalization of the tax information system: Analysis of its contribution to the performance of the General tax administration in Morocco

Abstract

Tax administrations worldwide have become aware of the urgent need to consider the digitalization of their information systems as an essential challenge. In this context, the Moroccan General Directorate of Taxes (DGI) has embarked on a major digital transformation initiative to align itself with performance standards. The aim of this article is to analyze the contribution of the digitalization of the tax information system to the performance of the DGI. To this end, we provide a narrative review of the literature and a detailed documentary analysis covering the period from 2019 to 2023. First, the study presents a general overview of digitalization within the DGI, outlining its objectives and how it is implemented. Second, we focus on determining the extent to which this digitalization has contributed to the performance of the DGI, with a specific focus on fiscal revenue and expenditure levels.The research approach combines a literature review with an analysis of the situation in Morocco, based on the exploitation of official documents published by the DGI for the period from 2019 to 2023. The conclusions of the analysis show that the digitalization of the information system has led to significant improvements in the performance of the DGI, particularly in terms of fiscal revenue.

Classification JEL : H20, H26, H83, O33

Paper type : Theoretical Research