The transformation of the organizational model of the moroccan public administration in the digital era

Abstract

In a global context characterized by the rapid advancement of new technologies, public administrations are increasingly faced with the need to transform and adapt their strategies in order to modernize the services they offer. Similar to many other countries, Morocco has undertaken significant legislative and strategic reforms to facilitate this digital transition, notably through Law No. 55-19 on the simplification of administrative procedures and Law No. 09-08 concerning the protection of personal data.

This article aims to analyze and explore the dynamics of digitalization within Moroccan public administrations, particularly through the implementation of e-government initiatives. It also highlights the key issues, progress made, and major challenges involved—particularly regarding digital infrastructure, cybersecurity, and resistance to organizational change.

From a methodological perspective, this study adopts a narrative literature review approach, combining theoretical, institutional, and legal sources to provide a comprehensive view of the mechanisms at work. This approach aims to critically examine existing texts and practical experiences.

The establishment of a digital administration represents a significant opportunity to improve the quality of public services by reducing bureaucratic complexity, improving procedural efficiency of procedures, and promoting greater transparency. By examining the Moroccan experience, this study seeks to better understand the mechanisms that support digital transformation and to assess the progress made toward consolidating this modernization dynamic.

Ultimately, this study aspires to contribute to a deeper and more comprehensive understanding of the mechanisms underpinning digital transformation, taking into account the Moroccan experience, and to evaluate the achievements made in order to further strengthen and sustain digitalization efforts.

JEL Classification:  O32, L96, I20, L20

Paper type: Theorical research