Factors influencing the tax compliance of local taxpayers: an empirical analysis in the context of Khouribga

Abstract

This study examines the determinants of tax compliance among local taxpayers in the context of the city of Khouribga, with a particular focus on the role of institutional and psychological dimensions in the relationship between citizens and the tax administration. It is conducted in a context characterized by weak mobilization of municipalities’ own tax resources and a persistent dependence on state transfers, which reinforces the importance of voluntary tax compliance at the local level. This research is based on a questionnaire survey conducted among 205 local taxpayers, and the data were analyzed using multiple linear regression. The results show that tax compliance does not depend solely on coercion or fear of sanctions, but mainly on trust in the tax administration, perceptions of justice and equity, transparency in the management of public resources, access to tax information, and citizen engagement. The more taxpayers perceive the local tax system as legitimate, fair, and transparent, the more likely they are to voluntarily fulfill their tax obligations. Conversely, insufficient communication, public management perceived as opaque or unjust, and a lack of institutional trust weaken adherence to the tax system and encourage non-compliant behaviors. The empirical findings confirm that variables related to institutional legitimacy have a more significant effect on tax compliance than mechanisms of control and sanction. The study thus highlights that good fiscal governance constitutes a key lever for improving local revenue mobilization and establishing a sustainable relationship of trust between the administration and citizens, encouraging local authorities to prioritize tax policies based on transparency, awareness-raising, and citizen participation rather than on administrative coercion alone.

Classification JEL : H26, H71, H73, H83, D73.

Paper type: Empirical Research